Terms & Conditions

Last updated: 13 August 2026

These Terms & Conditions ("Terms") govern your use of the INLECTA website, our AI-powered services, and any related services provided by INLECTA.

INLECTA is a trading brand operated by Lightman & Co Limited, a company registered in England and Wales under company number 07848961, with its registered office at 406 Roding Lane South, IG8 8EY, United Kingdom.

By using our website, interacting with our AI systems, or purchasing or using our services, you agree to these Terms.

1. About INLECTA

INLECTA provides AI-powered business solutions designed to help businesses manage customer enquiries, qualify prospects, automate conversations, support sales processes, book appointments and improve customer communication.

Our services may include the design, configuration, implementation, management, optimisation and ongoing support of AI agents and related automation systems.

The precise services provided to each client may vary depending on the agreed scope of work, proposal, order, quotation or other written agreement between INLECTA and the client.

2. Our AI Systems

Our website may include an AI-powered assistant that can provide information about INLECTA, answer general questions, collect information, qualify enquiries and assist visitors in arranging a consultation or discovery call.

AI-generated responses are produced automatically and may occasionally contain errors, omissions or inaccurate information. Information provided by an AI system should not be regarded as legal, financial, medical or other professional advice.

Where appropriate, important information should be confirmed directly with INLECTA before you rely upon it or make a commercial decision.

3. Client Services

Where a client engages INLECTA to create or manage an AI solution, the specific scope of services will be agreed separately.

Services may include:

• Discovery and consultation.
• AI agent design and configuration.
• Knowledge-base creation and implementation.
• Conversation and sales-flow development.
• Website or platform integration.
• Lead qualification and appointment-booking workflows.
• Ongoing monitoring and optimisation.
• Technical support and maintenance.
• Integration with third-party software and services.

Any services outside the agreed scope may be subject to additional charges.

4. Setup and Implementation

Clients may be required to pay a setup or implementation fee before work begins.

The client agrees to provide INLECTA with the information, materials, access, approvals and cooperation reasonably required to configure and deliver the service.

Implementation timescales are estimates unless expressly agreed otherwise. Delays caused by missing information, delayed approvals, third-party providers or circumstances outside our reasonable control may affect delivery times.

5. Client Responsibilities

The client is responsible for ensuring that information supplied to INLECTA for use by an AI agent is accurate, lawful and appropriate for its intended purpose.

This includes, where applicable, information about the client's products, services, pricing, policies, availability, business processes and customer communications.

Clients must notify INLECTA of material changes to information that could affect the accuracy or operation of their AI solution.

The client is also responsible for determining what actions its AI agent is authorised to perform and for reviewing commercially or legally significant processes where human oversight is appropriate.

6. AI Limitations

Artificial intelligence is probabilistic technology. Although INLECTA designs and manages AI systems with the aim of producing reliable and useful results, we cannot guarantee that every response or action generated by an AI system will be complete, accurate or appropriate in every circumstance.

Clients acknowledge that AI systems may occasionally misunderstand a request, generate an incorrect response or behave differently from an expected outcome.

INLECTA does not guarantee any specific level of sales, enquiries, appointments, conversions, revenue or other commercial result arising from use of our services.

7. Fees and Payment

Fees for setup, implementation, management and other services will be agreed with the client before the relevant service is provided.

Depending on the service, fees may include:

• A one-off setup or implementation fee.
• An ongoing monthly management or service fee.
• Usage-based AI credits.
• Messaging, communication or third-party usage charges.
• Additional development, integration or customisation charges where agreed.

Unless otherwise agreed in writing, invoices and charges are payable in accordance with the payment terms stated on the relevant invoice, proposal or order.

8. AI Credits and Usage Charges

Certain INLECTA services operate using usage-based credits. The number of credits consumed may vary depending on the AI model, functionality, communication channel or service being used.

Credits are separate from any setup fee or ongoing managed service fee unless expressly stated otherwise.

Clients may be provided with facilities to purchase or top up credits electronically. Where available, payments may be processed through a third-party payment provider such as Stripe.

Credit pricing may include an INLECTA service margin and may therefore differ from the underlying cost charged by technology providers.

Clients are responsible for maintaining sufficient credits for their expected usage. Where insufficient credits are available, some AI or communication services may be temporarily interrupted until additional credits are purchased.

Purchased credits are generally non-refundable once they have been allocated or consumed, except where required by applicable law or otherwise agreed by INLECTA.

9. Third-Party Services

INLECTA may use or integrate with third-party technology providers in delivering its services. These may include AI model providers, hosting providers, messaging platforms, CRM systems, scheduling systems, payment processors and other software services.

These third-party services operate independently from INLECTA and may experience outages, service interruptions, pricing changes, functionality changes or other events outside our reasonable control.

INLECTA is not responsible for failures or interruptions caused solely by third-party services outside our reasonable control, although we will take reasonable steps to assist in resolving issues affecting services we manage.

10. Integrations and Access

Some services may require the client to provide INLECTA with authorised access to websites, CRM platforms, calendars, messaging services, APIs or other systems.

The client confirms that it has the authority to provide such access and authorises INLECTA to use it solely as reasonably necessary to provide the agreed services.

Clients should not provide passwords or credentials through insecure communication channels where a secure authorisation or integration method is available.

11. Intellectual Property

Each party retains ownership of intellectual property that it owned before the commencement of the relationship.

Clients retain ownership of their own business information, trademarks, content, documents and other materials supplied to INLECTA.

INLECTA retains ownership of its methodologies, processes, templates, prompts, frameworks, know-how, software configurations and other reusable materials developed independently of a client's proprietary content, unless otherwise expressly agreed in writing.

Nothing in these Terms transfers ownership of third-party software, AI models or technology to either party.

12. Confidentiality

Each party agrees to treat confidential business information received from the other party as confidential and to use it only for the purpose for which it was provided.

This obligation does not apply to information that is already publicly available, was lawfully known before disclosure, is independently developed, or must be disclosed by law.

13. Data Protection and Privacy

Personal information collected through the INLECTA website and our services is handled in accordance with our Privacy Policy and applicable data protection legislation.

Where INLECTA processes personal data on behalf of a client, the client remains responsible for ensuring that it has an appropriate lawful basis for collecting and processing that information.

Additional data-processing terms may apply where required by the nature of the service or applicable law.

14. Acceptable Use

Our services must not be used for unlawful, fraudulent, abusive, deceptive or malicious purposes.

Users and clients must not knowingly use our services to distribute malware, conduct unlawful surveillance, impersonate others deceptively, infringe intellectual property rights, send unlawful communications or process information in violation of applicable law.

We reserve the right to suspend or restrict services where we reasonably believe they are being used unlawfully or in a manner that creates a material security, legal or operational risk.

15. Availability of Services

We aim to provide reliable services but do not guarantee uninterrupted or error-free availability.

Maintenance, software updates, internet failures, third-party outages, API changes and other technical events may occasionally affect availability.

We may modify or update components of the service where reasonably necessary for security, performance, compatibility or continued operation.

16. Suspension of Services

We may suspend or restrict a service where payments are materially overdue, required credits are exhausted, continued operation creates a security or legal risk, the service is being misused, or suspension is reasonably necessary to protect INLECTA, the client, third parties or the underlying technology infrastructure.

Where reasonably practicable, we will notify the client and provide an opportunity to resolve the issue.

17. Cancellation and Termination

The cancellation terms applicable to a client's managed service will be those stated in the relevant proposal, order, service agreement or other written agreement.

Either party may terminate a service where the other party commits a material breach and fails to remedy that breach within a reasonable period after being notified.

Fees already incurred, services already delivered and usage charges already consumed remain payable following termination.

18. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by law, INLECTA will not be liable for indirect or consequential loss, loss of anticipated profits, loss of business opportunity or losses arising solely from circumstances outside our reasonable control.

Where INLECTA is liable in connection with a paid service, our aggregate liability will, to the fullest extent permitted by law, be limited to the fees paid by the client to INLECTA for the affected service during the six months immediately preceding the event giving rise to the claim.

19. Website Use

The content of the INLECTA website is provided for general information about our business and services.

You may not copy, reproduce, distribute or commercially exploit website content owned by INLECTA without permission, except where permitted by law.

We may update, modify or remove website content at any time.

20. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, technology, business practices or legal requirements.

The latest version will be published on our website together with the date it was last updated.

Material changes affecting an existing contracted service will not retrospectively override separately agreed contractual terms unless agreed by the parties or permitted by applicable law.

21. Governing Law

These Terms are governed by the laws of England and Wales.

Subject to any mandatory rights that may apply under applicable law, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms.

22. Contact Us

If you have any questions regarding these Terms & Conditions or our services, please contact:

INLECTA
A trading brand of Lightman & Co Limited
Company Number: 07848961
Registered Office: 406 Roding Lane South, IG8 8EY, United Kingdom
Email: contact@inlecta.ai
Support: support@inlecta.ai