INLECTA respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit the INLECTA website, communicate with our AI assistants, contact us, book a call, become a client or otherwise use our services.

1. Who We Are

INLECTA is a trading name of Lightman & Co Limited, a company registered in England and Wales.

Company number: 07848961
Registered office: The Retreat, 406 Roding Lane South, Woodford Green, Essex, IG8 8EY, United Kingdom
Email: contact@inlecta.ai

For the purposes of applicable data protection law, Lightman & Co Limited is the data controller in relation to personal information collected for INLECTA's own business purposes.

2. Information We May Collect

Depending on how you interact with INLECTA, we may collect:

• Your name.
• Email address.
• Telephone number.
• Company name and business information.
• Information you provide through website forms.
• Information you provide when communicating with our AI assistants.
• Enquiries, messages and other communications with us.
• Information provided during discovery calls or other meetings.
• Account and service information if you become a client.
• Technical information such as IP address, browser type, device information and website usage information.
• Payment and transaction information where you purchase services or AI credits.

We ask that you do not provide sensitive personal information through our AI assistants or website unless it is genuinely necessary.

3. AI Conversations

INLECTA uses artificial intelligence to communicate with website visitors, answer questions, qualify enquiries and assist prospective and existing clients.

When you communicate with an INLECTA AI assistant, the information you enter may be processed by third-party technology providers that supply the underlying AI, hosting, communication or automation infrastructure.

AI conversations may be stored and reviewed by INLECTA for purposes including:

• Responding to your enquiry.
• Qualifying potential customer requirements.
• Arranging discovery calls.
• Improving our AI assistants.
• Monitoring quality and performance.
• Improving our services.
• Identifying technical or service issues.

You should not provide passwords, payment card details or other highly sensitive information within an AI conversation.

Our AI assistants may help qualify enquiries or recommend next steps, but we do not intend to use them to make solely automated decisions that produce legal or similarly significant effects on individuals.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries.
• Provide information about INLECTA and our services.
• Determine whether our services may be suitable for your business.
• Arrange and conduct discovery calls.
• Prepare proposals and quotations.
• Create, configure and manage AI solutions for clients.
• Provide customer support.
• Manage client accounts and relationships.
• Process payments and AI credit purchases.
• Monitor and improve our website, AI assistants and services.
• Maintain security and prevent fraud or misuse.
• Meet our legal, regulatory, tax and accounting obligations.
• Send relevant business communications where permitted by law.

5. Our Lawful Bases for Processing

Depending on the circumstances, we may process personal information because:

• It is necessary to take steps at your request before entering into a contract or to perform a contract with you.
• We have a legitimate business interest, such as responding to enquiries, operating and improving our services, maintaining security and developing our business, provided those interests do not override your rights.
• We have your consent, where consent is required, including for certain marketing or tracking activities.
• We have a legal obligation to retain or process certain information.

Where we rely on consent, you may withdraw that consent at any time.

6. How We Share Information

We do not sell your personal information.

We may share or make personal information available to trusted service providers where necessary to operate INLECTA, including providers of:

• AI and language-model technology.
• Website hosting and cloud infrastructure.
• Customer communication and AI-agent software.
• Email services.
• Calendar and appointment-booking services.
• CRM and business-management systems.
• Automation and integration services.
• Analytics and marketing technology.
• Payment processing, including Stripe when payment facilities are introduced.
• Professional services such as accounting, legal and compliance support.

These providers may process information on our behalf or, in some circumstances, act as independent data controllers under their own privacy terms.

We may also disclose information where required by law, regulation, court order or a competent authority, or where reasonably necessary to protect our legal rights, systems, customers or other individuals.

7. International Data Transfers

INLECTA operates internationally and may use technology providers located in different countries.

As a result, personal information may be processed or made accessible outside the United Kingdom, including in countries whose data protection laws differ from those in the UK.

Where applicable data protection law requires safeguards for an international transfer, we will take appropriate measures designed to protect the information, such as using recognised adequacy arrangements or approved contractual safeguards.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, contractual and operational requirements.

Retention periods vary depending on the information involved.

For example:

• General enquiries may be retained while the enquiry remains relevant and for a reasonable period afterwards.
• Client and contractual records may be retained for the duration of the relationship and afterwards where required for legal, tax, accounting or dispute purposes.
• AI conversations may be retained for service delivery, quality assurance, security and improvement purposes.
• Marketing information may be retained until you unsubscribe, withdraw consent where applicable, or we determine that it is no longer appropriate to retain it.

We periodically review the information we hold and delete or anonymise information that is no longer required.

9. Marketing Communications

Where permitted by law, we may contact prospective or existing customers about INLECTA services that we believe may be relevant to them.

Where consent is required, we will obtain it before sending such communications.

You can ask us to stop sending marketing communications at any time by using an unsubscribe facility where provided or contacting us at contact@inlecta.ai.

10. Cookies, Analytics and Tracking

Our website may use cookies and similar technologies required for the website to function correctly.

We may also introduce analytics and advertising technologies, such as website analytics, conversion tracking or advertising pixels, to understand how people use our website and measure our marketing.

Where consent is legally required for non-essential cookies or similar technologies, they will not be activated until the appropriate consent has been obtained.

Further information will be provided through our Cookie Policy and/or cookie consent system as applicable.

11. Payments

Where INLECTA offers online payment facilities, payments may be processed by third-party payment providers such as Stripe.

INLECTA does not need to receive or store your complete payment-card details where those details are collected and processed directly by the payment provider.

Payment providers may process personal information in accordance with their own privacy policies and legal obligations.

12. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet-based service or method of electronic storage can be guaranteed to be completely secure.

13. Your Rights

Depending on the data protection laws that apply to you, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information in certain circumstances.
• Ask us to restrict how we process your information.
• Object to certain types of processing.
• Request transfer of certain information to you or another organisation.
• Withdraw consent where processing is based on consent.
• Object to direct marketing.
• Raise concerns about how your personal information is being used.

These rights are not absolute and may depend on the circumstances and applicable law.

To exercise a privacy right, contact us at contact@inlecta.ai.

We may need to verify your identity before fulfilling certain requests.

14. Complaints

If you have concerns about how INLECTA handles your personal information, please contact us first at:

contact@inlecta.ai

You may also have the right to make a complaint to the relevant data protection authority.

For matters governed by UK data protection law, the supervisory authority is the Information Commissioner's Office (ICO).

If you are located outside the United Kingdom, you may also have rights to contact the data protection or privacy regulator responsible for your jurisdiction.

15. Third-Party Websites

Our website or AI assistants may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices of those third parties, and we recommend reviewing their privacy information before providing personal information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy as INLECTA develops, including when we introduce new technologies, integrations, payment facilities or marketing systems.

The latest version will always be published on our website, with the date of the most recent update shown at the top.

17. Contact Us

For questions about this Privacy Policy or how we handle personal information, contact:

INLECTA
A trading name of Lightman & Co Limited
The Retreat
406 Roding Lane South
Woodford Green
Essex
IG8 8EY
United Kingdom

Email: contact@inlecta.ai